Four Peaks Medicinals

1. Who we are

These terms cover your use of this website, including the public shop and The Collective (our members-only area), operated by Four Peaks Medicinals (“we”, “us”). By using the site, placing an order or requesting membership, you agree to these terms.

2. Eligibility and membership

You must be at least 21 years old to request membership. Membership is by approval and may be declined or withdrawn at our discretion. You are responsible for keeping your login details private and for activity on your account. Tell us promptly at support@fourpeaksmedicinals.net if you think your account has been used without permission.

3. Products and wellness information

Our products are wellness products. They are not intended to diagnose, treat, cure or prevent any disease, and statements on this site have not been evaluated by the Food and Drug Administration. Information on the site, including answers from our online assistant, is general and is not medical advice. Talk to a qualified healthcare professional before use if you are pregnant, nursing, taking medication or have a medical condition.

4. Orders, pricing and payment

Prices are shown in US dollars and may change without notice. An order is an offer to buy; we may decline or cancel an order, for example if an item is unavailable or a price was shown in error. Orders are paid by the methods described in your invoice or at pickup. We don’t process card payments on this site.

5. Shipping, pickup and returns

Shipping costs are shown at checkout. Delivery times are estimates. For questions about a delivery, damaged items or returns, contact us and we’ll work with you to put it right.

6. Promotions, discount codes and loyalty points

Promotions, discount codes and loyalty points have no cash value, can’t be exchanged for cash, and may have their own conditions and end dates. We may change or end a promotion or the loyalty program at any time.

7. Our online assistant

The site’s assistant is automated and can make mistakes. It can’t change an order total or make commitments on our behalf. Conversations with the assistant are saved for 30 days so our team can follow up and improve the service, then deleted automatically. Please don’t share passwords or payment details in the chat. For anything important, our team is available at support@fourpeaksmedicinals.net.

8. Acceptable use

Don’t misuse the site: no attempts to access other people’s accounts or information, interfere with the site, or use it for anything unlawful.

9. Emails

If you join our mailing list we’ll send occasional news and offers. Membership in The Collective includes these emails too: as a member you’re eligible to receive them unless you choose not to — untick “Keep me posted” when you join, or use the unsubscribe link in any marketing email, and we’ll stop. We’ll still send emails about your orders and account.

10. Liability

To the extent the law allows, the site and products are provided “as is”, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law.

11. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Continuing to use the site after a change means you accept the updated terms.

12. Contact

Questions about these terms: support@fourpeaksmedicinals.net.